Privacy Policy

Who operates the service

TextRemover.video is independently operated by Sirius. For privacy questions or requests, email support@textremover.video.

Information we process

• Account information: your name, email address, profile image and sign-in information. If you use a third-party sign-in provider, we receive the information needed to create and authenticate your account.
• Video files and job information: the files you upload, processing settings and selected areas, file metadata, task status and generated results. These are used to perform your requested video processing and show your task history.
• Billing and credit records: orders, subscriptions, credit usage and payment-provider references. Payment providers handle card details; we do not store full payment-card numbers on our servers.
• Technical and usage information: network and device information, request logs and referral information used to operate the service, troubleshoot issues and limit abuse. Signup network information is also used to limit how many new accounts per network receive free signup credits.
• Support messages: information and attachments you send when requesting help.

How information is used and shared

We use this information to provide video processing, manage accounts and credits, process payments, respond to support requests and protect the service from abuse.

Storage, AI processing, authentication, payment and email providers receive the information needed to perform their part of the service. In particular, an uploaded video is sent to storage and AI processing providers so the requested text removal can run. We may also disclose information when required by applicable law or to investigate fraud or security incidents.

Video retention and browser drafts

Uploaded videos and processing results are automatically deleted 7 days after processing. Download and save your results before that period ends. Task-history and billing records are separate from the video files and may remain available after a file is deleted.

Before submission, the browser may store a local copy of your selected video, removal mode and selected areas so they can be restored after sign-in or a payment redirect. These local drafts expire after 24 hours and are cleared when the file is replaced, the selection is reset or a task is accepted. A local draft is not automatically submitted for processing.

Account, credit, payment and security records are retained as needed to operate the service, resolve support and billing issues, and meet applicable record-keeping obligations. A video-file deletion does not automatically delete those records.

Cookies and analytics

We use necessary cookies for sign-in and service preferences. Where optional analytics or advertising features are enabled, cookie choices can be managed through the cookie settings offered on the site. You can also control cookies through your browser, although blocking necessary cookies may prevent sign-in or other features from working.

We may use Microsoft Clarity to understand how visitors use our public pages, through session replays, heatmaps and usage statistics. Clarity records interactions such as clicks, scrolling and page navigation, along with device and browser information; typed text and account details such as your name and email are masked, and Clarity is not loaded on account settings or admin pages. Microsoft processes this data as described in the Microsoft Privacy Statement. Where the cookie banner is shown, Clarity sets its cookies only after you accept, and you can withdraw that choice at any time through the cookie settings.

Security

We use encryption in transit and account access controls. Service providers process files as described above. No online system can guarantee absolute security; do not upload information you are not permitted to share with the service.

Requests about your data or account

To request access, correction, export or deletion of personal information, or closure of your account, email support@textremover.video, preferably from the address registered to your account. These requests are handled through support, not through a self-service delete or export button in account settings.

We may need to verify that you own the account. Some payment, security or other records may need to be retained where required by applicable law. Do not include passwords or full payment-card details in your request.

Changes and contact

We may update this policy as the service changes. The date above identifies the latest version. Contact Sirius at support@textremover.video with questions.