Refund Policy

TextRemover.video is independently operated by Sirius. Contact support@textremover.video for refund questions.

Failed processing

If a processing job fails, the credits deducted for that job are returned automatically. This restores your processing balance; it is not a refund to your payment method. If your balance appears incorrect, contact support with the job ID.

Payment refund requests

For an incorrect charge, duplicate payment or a service issue, email support@textremover.video from the account used for your purchase. Include your order number, purchase date and a description of the issue. Never include your card number or password.

We review requests against the payment record, usage and the circumstances of the issue. Contact support before purchasing if you need confirmation of refund eligibility. Mandatory consumer rights under applicable law remain unaffected.

Approved refunds

An approved payment refund is returned through the original payment provider. The time it takes to appear depends on the provider and your bank. Credits associated with a refunded purchase are revoked, so they cannot also be spent.

Subscriptions

If your purchase is a subscription, manage cancellation in your account billing settings. Cancellation and refund are separate actions: cancellation does not by itself request a refund of a previous payment.

Contact

Email support@textremover.video from the address used for your purchase with your order number or job ID. You can also use support tickets while signed in.